Payment: A deposit of 25%, or payment in full for bookings within 8 weeks of the holiday date, is payable at the time of booking. Confirmation will be sent by email upon receipt of the deposit. The balance of the cost of the holiday is due 8 weeks before arrival. We reserve the right to re-let the property if final payment is not received by the due date. You are strongly advised to book via our online booking system, accessible from our website. The person making the booking is responsible for all payments. Payments can be made by credit or debit card when placing an online booking or by bank transfer, the details for which will be emailed to you once the booking has been placed.
Booking: A Provisional booking will be held for 7 days, after which time we reserve the right to let to other customers. Provisional bookings should be confirmed as soon as possible with a deposit or full payment as detailed above at which point the booking becomes binding. Late payment of the final balance for your booking contravenes the terms and conditions you have agreed to when placing your booking. This could affect your entitlement to a refund if you should have to cancel for any reason, including Coronavirus.
Confirmation documents: Confirmation documents will be sent to you via email. It is your responsibility to check all the booking details are correct. Any errors should be notified to HPHH immediately. HPHH cannot be held responsible for any errors that are not drawn to their attention at the time confirmation is issued/received.
Cancellation of bookings: A holiday booking with us forms a legal contract. If you are unable to take up the holiday and property booking you are still liable for the full cost. You should notify us as soon as you are aware of the need to cancel. If we are able to re-let the property for the same period, and you do not have holiday insurance cover, we will consider refunding, or deduct from what is owed, any such rental monies received, or due to be paid, less the deposit paid. This will be done entirely at the discretion of HPHH and we are under no obligation to do so. In all circumstances the deposit is non-refundable. Should we have to cancel your holiday booking due to circumstances beyond our reasonable control, in relation to that specific property, (i.e. property not fit for use due to leak, fire damage, storm damage or similar) we will make every effort to offer or find alternative accommodation at one of our other properties. However, if this is not possible all monies paid to us in relation to the booking will be fully refunded on behalf of the owner of the property. Our liability will not extend beyond this. In the event of a cancellation due to government guidelines or law, we will postpone your booking and issue you with a voucher for the value paid so that the booking can be rescheduled at a later date. In these type of circumstances where the situation is out with our own control, refunds will not be given.
Insurance: We strongly advise that you take out suitable travel or cancellation insurance to cover all types of eventualities relating to your travel arrangements, ie flights, trains, car hire etc.
Availability: Booking of the property is normally on a Friday to Friday basis, with arrival after 4.00pm on the start date. It is a strict requirement that the property is vacated by 10:00am on the day of departure. We reserve the right to make additional charge if you depart late and we have to incur extra cleaning costs to prepare for the next booking.
Property: Nothing in these terms or in the booking procedure will imply any form of tenancy agreement. All properties are let solely on a holiday use basis, for the days agreed. You are required to take all reasonable care to protect the property and its contents and to ensure that it is left fully cleaned, tidied and free of rubbish before your departure. We reserve the right to make additional charge to cover costs we may additionally incur to prepare for the next booking for properties not reasonably left as found on arrival. The number of people occupying the property shall not exceed 8 or fewer at any time, as stated for the property and as agreed at the time of booking. Guests are expected to show consideration and respect to neighbours of the property at all times, especially in relation to noise. Parties are not allowed in or on the property. EV charging is not permitted at the property. There are EV charging points in the public car park at the rear of the Co-op Supermarket in Aberfeldy.
Adverse Weather Conditions: It is important to consider the location of a cottage when booking for the winter months, especially in relation to the type of vehicle you drive. We do get snow here most winters and thawing snow which then freezes can also be a problem. As with all travel during the winter, it is important for drivers to be prepared and think ahead. We will always do what we can to facilitate access to properties but it is important that guests consider their departure plans if there is snow during their stay which makes it difficult. We suggest you keep an eye on the weather forecast and consider leaving cars parked out with the property if appropriate. It is ultimately the guests responsibility to manage their vehicles departure from the property on the day you check out, in the same way you would at home.
Damages and Breakages: A security/good housekeeping deposit will be required in the form of a pre-authorised payment from your credit card for each booking. This pre-authorisation will be processed 7-10 days prior to your arrival date. In the event of deductions being required, full details of deductions i.e. damage, breakages or extra cleaning required, will be provided. Any payment due will be taken from your credit card within 10 days of guest departure. If not charges are required you will be notified when the pre-authorisation has been cancelled.
You are fully responsible for any damage or breakage you or members of your party cause to the property, contents or grounds and the costs arising from same. You are asked to report any such damage or breakage at your earliest convenience to enable repair or replacement to be arranged as soon as is possible. If such costs exceed the pre-authorised GHD figure, then you agree and undertake to make good the difference within seven days of being invoiced for them.
Reviews: You will receive an email from UpFront Reviews, 2 days after your departure. This email is sent by them on our behalf and will ask you to consider leaving us a review by following the link provided. These reviews are displayed on our website as well as on the UpFront Reviews website. Only verified guests are invited to leave reviews for us and we appreciate you taking the time to do so.
House Rules:
Each of our properties has a guest information folder which gives details on the house, appliance instructions, local information etc. In addition, there may be house rules displayed that apply to that specific house, in particular rules about noise and use of outdoor spaces. These rules must be adhered to as noise management is a requirement of the owners Short Term Let License. Other conditions of the STLL include following the instructions provided about recycling and disposal of rubbish, anti social behaviour, parking etc. It is very important that all guests are made aware of any house rules that apply throughout your stay. We suggest the lead guest reads all the information provided and ensures rules and instructions are adhered to at all times.
EV Charging: Please note that EV charging is not permitted at any of our properties. There are EV charging points in the public car park at the rear of the Co-op supermarket in Aberfeldy.
Pets: Please see individual property details. As you will see most of our properties accept pets and there is a £20 charge per dog. Guests with pets are expected to ensure that animals are not allowed on any furniture or in bedrooms. Dogs must not be left unattended in a property at any time. Dog owners are expected to ‘pick up’ after their dogs in the garden please. Specific dog rules are displayed in all properties that accept dogs. If you know that your dog sheds a lot, it would be much appreciated if you could hoover from time to time, keep on top of dog hair around the house. Any evidence that these rules have not been adhered to may result in a charge from your GHD. You will find more useful information on our Dog Friendly page here
Lost Property: Any items of clothing, toys, phone chargers etc left behind in the house after your departure will not be returned. Such items will be donated to our local Thrift Shop. Any valuable items such as jewellery, mobile phones, tablets/lap tops etc will be returned and the costs for postage and packing, as well as an administration fee of £20, will be charged to your GHD. It is therefore vital that you check the house thoroughly before leaving and ensure that you have ALL your personal possessions with you.
Internet access: Internet access and WiFi, where provided, are done so on a complimentary basis. Due to the rural location of many of our properties, Broadband speeds can be variable and often unreliable at peak times. This is out with our control and we cannot be held responsible if access is not available at any time during your stay. We work on a fair use policy and any unreasonable or excessive use of data may be charged for.
Smoking: In the interests of safety and for the comfort of future guests all properties are strictly no smoking. If anyone smokes within a property then an additional deep cleaning charge of £500 will be applied.
Advertising: We make every reasonable effort to ensure that any advertising that exists is up-to-date and accurate. However, we reserve the right to make changes as required and accept no liability for minor inaccuracies. Guests are required to ensure that the information they may have seen is recent and up-to-date. All information is given in good faith.
Liability: We do not accept any liability for injury to persons or loss or damage to vehicles, their contents or anyone’s personal possessions arising out of the let of the property or the use of the properties’ facilities or equipment. You undertake to indemnify us from any liability for damage or injury, however caused by you or any member of your party to any third party, the property or to the properties’ facilities or equipment.
Access: We retain the right to enter the property at any reasonable time for the purpose of repair work, inspection etc. We will normally make all reasonable effort to give forewarning.
Complaint: Should you have complaints during your stay you should please advise us immediately so that appropriate action can be taken. If we receive complaints about you or your party, we will bring these to your attention. If the cause of complaint continues we reserve the right to ask you to leave immediately without compensation or reimbursement of monies paid. We would remind you that parties are not allowed in or on the property and the number of guests should not exceed the number stated on the booking at any time during your stay.
Your Personal Data: For the purposes of our booking contract with you, we will store the personal data you provide on your booking form and use it for the following:
- Administering bookings
- Dealing with your enquiries and requests
- Providing information about products and services – if you have opted to subscribe to our newsletter.
Your data will be kept for a period of 3 years and will be stored on our secure booking system.
Legal: This agreement shall be governed by and subject to Scottish Law. Should any clause not be permissible in Law, the remainder of the contract shall remain valid. None of the above shall affect your statutory rights.
